Product
Trace: chargeback defense for a flat monthly fee.
Trace automates the evidence, drafts the response, and lets you review and submit in one click. You keep 100% of what you win.
How it works
From dispute to response in three steps.
A dispute is filed
Trace is notified and pulls the order, shipping, and payment evidence on its own.
A draft is written
AI drafts the response narrative from that evidence, so the argument is ready when you open it.
You review and submit
Read it, adjust it, and submit in one click. Every response is yours to approve.
What you get
Built to win back the hours, and the money.
Manual evidence-gathering can take 20 to 45 minutes per dispute. Trace takes that work off your plate and keeps pricing simple.
Evidence, gathered for you
The moment a dispute is filed, Trace pulls the order, shipping, and payment evidence automatically. No more tab-hopping.
A response drafted with AI
Trace drafts the response narrative from the evidence it found, so you start from a solid draft instead of a blank page.
You review, then submit
Nothing goes out without you. Review the draft and submit in one click.
Patterns and a monthly report
See what is driving your disputes and where to act, with insights on every plan.
Works where you sell
Connects to Shopify, WooCommerce, Stripe, and other platforms and processors.
Flat monthly fee
One predictable price. Trace never takes a percentage of what you recover.
See Trace for yourself.
Open the Trace app to get started, or write to us with questions about how it fits your store.